Your Privacy at 77bcd — Our Commitment

Introduction

This Privacy Policy ("Policy") is issued by 77bcd ("we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "the Player") who access or use the 77bcd platform, including the website at https://77bcd.io, any associated mobile interfaces, and any services, features, or content made available through these channels.

77bcd is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We understand that players in Bangladesh place significant trust in our platform when they share their personal and financial information, and we take that responsibility seriously.

This Policy should be read alongside our Terms & Conditions, which govern your use of the 77bcd platform generally. In the event of any conflict between this Policy and the Terms & Conditions on a data protection matter, this Privacy Policy shall take precedence.

By accessing the 77bcd platform, creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you must cease using the 77bcd platform immediately.

Data We Collect

77bcd collects several categories of personal data from players. The specific data collected depends on how you interact with our platform. The categories are as follows:

2.1 Identity & Registration Data

When you register an account on 77bcd, we collect the information you provide during the registration process, including:

• Full name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Username and password (password is stored in hashed form and is never stored in plain text);
• Email address;
• Mobile phone number;
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

2.2 KYC Verification Data

To comply with our Know Your Customer obligations and to prevent fraud and money laundering, we may request the following documentation from you before processing withdrawal requests or at any other appropriate point in your player lifecycle:

• Copy of a government-issued photo identification document (e.g., National ID card, passport, or driving licence);
• Proof of address document (e.g., utility bill or bank statement issued within the past three months);
• Proof of payment method (e.g., screenshot of bKash, Nagad, Rocket, or Upay account);
• Any additional documentation we reasonably require to verify your identity or the source of your funds.

2.3 Financial & Transaction Data

We collect data relating to deposits, withdrawals, and in-platform transactions, including:

• Payment method type (bKash, Nagad, Rocket, or Upay);
• Transaction reference numbers and timestamps;
• Deposit and withdrawal amounts in Bangladeshi Taka (BDT);
• Account balance history;
• Bonus and promotion redemption records.

2.4 Gaming Activity Data

We record data related to your gaming and betting activity on the platform, including:

• Bets placed, games played, and game session durations;
• Wins, losses, and wagering history;
• Sports markets accessed (e.g., BPL cricket, T20 World Cup, IPL, Bangladesh Tigers fixtures);
• Slot, casino, and fishing game titles accessed and played.

2.5 Technical & Device Data

When you access the 77bcd platform, we automatically collect certain technical data from your device and browser, including:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Session start and end times;
• Pages visited, features used, and navigation patterns;
• Cookie identifiers and similar tracking data (see Section 6 for full details).

How We Collect Your Data

77bcd collects your personal data through the following means:

3.1 Directly From You

The majority of your personal data is provided directly by you when you register an account, complete our KYC verification process, make deposits or withdrawals, place bets, contact our support team, or respond to surveys and promotional communications.

3.2 Automatically

When you visit and interact with the 77bcd platform, certain data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, browser fingerprint, session data, and behavioural patterns on the platform. Please see Section 6 for a full explanation of our cookies and tracking practices.

3.3 From Third Parties

In limited circumstances, we may receive data about you from trusted third parties. This includes:

• Identity verification data from KYC service providers who assist us in confirming the authenticity of documents submitted during the verification process;
• Transaction confirmation data from payment processors including bKash, Nagad, Rocket, and Upay;
• Fraud risk signals from third-party fraud prevention services;
• Publicly available data used for fraud detection and AML compliance purposes.

How We Use Your Data

77bcd uses your personal data for the following purposes:

• Account Management: To create, manage, and maintain your 77bcd player account, including authentication, account recovery, and communication of important service updates;
• Service Delivery: To provide you with access to cricket betting, live casino, slots, and fishing games on the 77bcd platform;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records;
• KYC & Fraud Prevention: To verify your identity, prevent fraud, detect money laundering, and comply with our anti-money laundering obligations;
• Responsible Gaming: To monitor gaming patterns, identify signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming standards;
• Customer Support: To respond to your support queries, complaints, and disputes efficiently and accurately;
• Platform Improvement: To analyse aggregated usage patterns and improve the design, features, and performance of the 77bcd platform;
• Security: To detect and prevent unauthorised account access, technical attacks, and abuse of the platform;
• Marketing (with consent): To send you promotional offers, bonus notifications, and event announcements where you have given your explicit consent to receive such communications. You may withdraw consent at any time.

Data Sharing

5.1 Payment Processors

To complete deposit and withdrawal transactions, 77bcd shares necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, or Upay. The data shared is limited to what is required to authorise and process the transaction. Each payment provider operates under its own privacy policy and data protection obligations.

5.2 Identity Verification Providers

To fulfil our KYC obligations, 77bcd may share identity documents and personal data with third-party KYC service providers who assist us in verifying the authenticity of player-submitted documentation. These providers are contractually bound to process data only for the purposes instructed by 77bcd and to maintain appropriate security standards.

5.3 Fraud Prevention & Security Services

77bcd works with third-party fraud prevention and cybersecurity service providers. Technical data including IP addresses, device fingerprints, and behavioural patterns may be shared with these providers to detect and prevent fraudulent activity on the platform.

5.4 Legal & Regulatory Authorities

77bcd may be required by law, court order, or regulatory instruction to disclose your personal data to law enforcement agencies, financial intelligence units, or other government bodies. In such cases, 77bcd will comply with its legal obligations while taking reasonable steps to limit the scope of disclosure to what is strictly required.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 77bcd's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the acquiring entity's privacy practices before the transfer takes effect, where reasonably practicable.

Cookies & Tracking Technologies

77bcd uses cookies and similar technologies to enhance your experience on the platform, maintain session security, and collect analytical data about platform usage. The following types of cookies are used:

Essential and security cookies are strictly necessary for the platform to function and cannot be disabled without severely impacting your ability to use 77bcd. Functional and analytical cookies may be managed through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the 77bcd platform.

77bcd does not use third-party advertising or retargeting cookies. Your browsing behaviour on the 77bcd platform is not shared with external advertising networks.

Data Retention

77bcd retains your personal data for as long as your player account is active and for a defined period after account closure, in accordance with the following principles:

• Account registration and identity data is retained for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• KYC verification documents are retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Gaming activity logs are retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes;
• Support communication records (live chat transcripts, email correspondence) are retained for a minimum of two (2) years;
• Technical and device data (IP logs, session data) is retained for a maximum of twelve (12) months for security and fraud detection purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Data that is required to be retained by applicable law will be kept for the duration prescribed by that law, even if it exceeds the periods stated above.

Data Security

77bcd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 77bcd platform;
• Encrypted storage of all sensitive data at rest, including account credentials and KYC documents;
• Password hashing using industry-standard algorithms — passwords are never stored in plain text;
• Access controls that restrict internal access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of our platform infrastructure;
• Intrusion detection systems and real-time monitoring for suspicious access patterns;
• Staff training on data protection obligations and secure data handling practices.

While 77bcd takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, 77bcd will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

You are responsible for maintaining the security of your own account credentials. Do not share your password with anyone. If you suspect that your account credentials have been compromised, contact 77bcd support immediately via live chat or by emailing [email protected].

Your Rights

As a player on the 77bcd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

9.1 Right of Access

You have the right to request a copy of the personal data that 77bcd holds about you. We will provide this information in a clear and structured format. Requests that are manifestly unfounded, excessive, or repetitive may be subject to a reasonable administrative fee or may be declined.

9.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account information directly through your account settings dashboard.

9.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected. Please note that this right is subject to applicable legal obligations: data that we are required to retain under anti-money laundering, tax, or other regulations cannot be deleted before the mandatory retention period expires.

9.4 Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or while a complaint is under review.

9.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, we will cease processing your data for marketing purposes without delay.

9.6 Right to Data Portability

Where technically feasible and where processing is based on your consent, you have the right to request that we provide your personal data in a structured, commonly used, machine-readable format, or to request that we transmit it directly to another controller.

Children & Minors

The 77bcd platform is strictly for adults aged 21 years and above. 77bcd does not knowingly collect personal data from individuals under the age of 21. The platform employs age verification measures during the registration process and as part of our KYC procedures to enforce this restriction.

If 77bcd becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to:

• Suspend and permanently close the relevant account;
• Void any bets placed and return any real-money deposits made;
• Delete all personal data associated with the underage individual as soon as practically possible, subject to any mandatory retention obligations.

If you believe that a minor has accessed the 77bcd platform using your details or has otherwise registered an account, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

Third-Party Links

The 77bcd platform may contain references to game providers such as Pragmatic Play, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. While game content from these providers is delivered within the 77bcd platform environment, these providers operate under their own separate privacy policies and data practices.

77bcd is not responsible for the data practices of third-party game providers or any other external parties whose services are integrated into or accessible through the 77bcd platform. We encourage you to review the privacy policies of any third-party service providers whose games or services you interact with.

Changes to This Privacy Policy

77bcd reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will take reasonable steps to notify you, including posting a prominent notice on the platform and, where appropriate, sending a notification to your registered email address.

The effective date at the top of this Policy indicates when the most recent version came into force. Your continued use of the 77bcd platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed of any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77bcd handles your personal data, please get in touch with our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: available 24/7 via your account dashboard after login
• Support Hours: Bangladesh Standard Time (UTC+6), every day of the year

77bcd is committed to addressing all privacy-related queries and complaints fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response to a privacy complaint, you may seek further recourse through applicable dispute resolution mechanisms in accordance with 77bcd's Terms & Conditions.